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This means that individual claims against center residents cannot be filed, and collection action cannot be taken against the resident. The name of the resident shall be retained, however, for audit/review purposes.

If it is determined that a drug/alcoholic rehabilitation center has misused the SNAP benefits in its possession, the Central Office will notify Benefit Recovery and request that a claim be prepared. 4630.25.00 OVER-ISSUANCE AGAINST GROUP LIVING ARRANGEMENT PERSONS (S)

Individuals in a group living arrangement who apply for benefits on their own behalf are solely responsible should an over-issuance occur.

If a group living arrangement is designated as the authorized representative and applies for benefits on behalf of an individual, the group living facility will be solely responsible should an over-issuance occur. 4635.00.00 CANCELING A CLAIM

Claims should be cancelled under the following circumstances: • A claim was entered in error. • A hearing decision determines the claim is incorrect.

Cancelled claims should have all payments reversed before cancelling. If all payments were allotment reductions and the claim is cancelled before reversing, a manual issuance will automatically be generated to the client for the amount of the allotment reductions. No payments can be posted to a cancelled claim. 4640.00.00 INITIATING COLLECTION ACTION (S)

Collection activity will begin once the Benefit Recovery worker opens the claim. This will generate the Demand Notice to the payee of the AG for repayment of the claim.

Claims against an AG with multiple claims will be collected in sequence. When a collection or allotment reduction is received, the payment will be posted to the oldest IPV claim first, then IHE claims, then AE claims. Maximum involuntary allotment reduction amounts are identified in Sections 4645.10.05

For SNAP only, allotment reduction is entered the same day the claim is opened. 4640.05.00 RECIPIENT NOTIFICATION OF OVER-ISSUANCE (S)

The notice of overpayment must be issued to the household who is subject to collection of a claim. The Notice of Overpayment contains: • A statement that a claim due to an over-issuance of SNAP benefits exists;