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1465.10.00 LOCATION AND HOURS OF CERTIFICATION SERVICES (S)

The DFR Office is responsible for determining the locations and hours of operation of the certification services made available in each county. 1465.10.05 METHODS TO FULFILL CERTIFICATION NEEDS (S)

The DFR Offices use full-service certification offices where low-income populations fulfill their certification needs. The DFR has full-service locations in every county within the state. In more heavily populated areas, there are more than one certification office. Certification interviews may take place in person or via telephone based on client preference.

Documentation required for certification may be submitted in person at a local office, via fax or via US mail or document upload via the Benefits Portal.

Each DFR office must offer basic certification services including distributing and accepting applications, interviewing applicants, and accepting notices of change in AG circumstances. 1465.10.15 EXCEPTIONS TO CERTIFICATION SERVICES (S)

Applicants who are unable to obtain certification services during normal certification hours established in accordance with the requirements of this section without missing time from work shall be given appointments for such services.

They should be informed that they may apply online or by fax or have a telephone interview. 1465.10.20 DROP-OFF POINT FOR APPLICATIONS (S)

Applications and documents are accepted 24/7 online and via fax. Applications, case verifications, and change documentation can be provided to the Division of Family resources in the following ways: • Online via the DFR client portal at https://www.fssabenefits.in.gov/ • By telephone 1-800-403-0864 • By fax 888-436-9199 • Visiting a local office. 1465.10.35 REQUIREMENT TO PUBLICIZE (S)

The DFR Office shall publicize the availability of these procedures.

Normal hours of operation are to be posted in the waiting areas and the issuance areas of the DFR Offices.