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• Provide supportive services.

• Evaluate outcomes. • Assist in troubleshooting and resolving issues that are preventing client from succeeding. • Maintain confidentiality. IMPACT Rights and Responsibilities: Each IMPACT participant, whether voluntary or mandatory, has certain Rights and Responsibilities. The Assistance Group (AG) is informed of these at the Initial Interview. Each IMPACT participant has the right to: •Fair and equal treatment in the assignment of employment and training activities. •File a written complaint if the individual thinks discrimination has occurred, and •Request a hearing if the AG’s TANF and/or Medicaid benefits were reduced, denied, or discontinued. Each IMPACT participant has the responsibility to: •Keep scheduled appointments with the IMPACT case manager. •Keep scheduled appointments with other community resources, agencies, or potential employers to which the individual is referred by the IMPACT case manager. •Participate in all employment and training activities outlined in the Self-Sufficiency Plan •Accept suitable childcare, transportation and other supportive services that will enable the individual to fully participate in employment and training activities.

2520.10.00 ORIENTATION APPOINTMENT PROCESS

When a participant attends the orientation presentation, but has to leave due to an emergency, they will be marked as show . The career coach must follow up within 2 days to complete the second part, and this must be clearly documented in person notes. If the Assessment and SSP process are not completed within two days, mark the participant as Not participating for SNAP and Non- Compliant for TANF, and include a detailed explanation in person notes.

When a participant completes their orientation presentation and part of their assessment and SSP process with their career coach, they will be marked as show. The career coach must reach out to complete the second part within two days. If the Assessment and SSP process is not completed within two days, mark the participant as Not participating for SNAP and Non- Compliant for TANF, and include a detailed explanation in person notes.

When a participant attends the orientation but leaves during the presentation, they will be marked as no- show. Document the situation thoroughly in person notes, particularly when they leave without offering any explanation.

When a participant shows up and indicates that they want to VW, they must be marked as show and VW must be selected. Detailed notes should be entered. 2525.00.00 IMPACT ASSESSMENT