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2515.00.00 IMPACT CASE MANAGER RESPONSIBILITIES

During the initial IMPACT appointment, the IMPACT case manager (CM) must explain to the payee/caretaker relative of the Assistance Group (AG), or the individual required to participate, both orally and in writing, the following information: • The participation requirements. • Each allowable exemption. • The right to a fair hearing. • The requirement that changes which would affect IMPACT status (for example, child aged 16 or 17 no longer in school, or recovery from illness or incapacity) be reported to the IMPACT Office within 10 days of the change. • The penalties for refusing to participate.

The payee of the AG is responsible for sharing this information with all other AG members required to participate. Any AG member may contact the IMPACT case manager for clarification of the information.

An authorized rep (AR) cannot complete an orientation, other appointments, or participate for a client referred to IMPACT. An authorized rep can assist the participant in understanding their responsibilities but cannot complete any IMPACT responsibilities for the client. The client is solely responsible to complete all IMPACT requirements and sign all documents accordingly. 2520.00.00 CASE MANAGEMENT

There is a requirement of an uninterrupted continuum of service that begins at orientation and ends when the client chooses to disengage with E & T services, or when the federal limit of job retention services is met. This continuum of service is focused on customer centered case management. A personal relationship between an assigned case worker and an E & T client must be developed beginning at the time of assessment, and it is expected that a single case manager will remain assigned to the client throughout the duration of services. Client engagement is encouraged, supported, and nurtured by the personal relationship with the case manager and demonstration of interest in the client’s needs, strengths, and challenges. Services are individualized to meet the needs and goals identified at assessment. All decisions about component participation, area of career interest, pursuit of job opportunities, etc. should be based on the personal goals and objectives of the client with the input, knowledge, and expertise of the case manager. Case managers will provide the minimum services noted below: • Individual Self-Sufficiency Plan Assessment • Assisting AJS participants in meeting the AJS requirements • Development of the Self-Sufficiency Plan (SSP) with the participant that will include both short and long-term goals for attaining self-sufficiency. • Acknowledge and support client’s own goals and objectives and incorporating them into plans and interactions. • Communicate the options and opportunities the IMPACT program offers.

• Provide referrals to appropriate community resources or services. • Monitor participation hours.