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Title 13: Social Service Resources Page 71 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Child Care Assistance Determining Eligiblity Revised June 14, 2024 Acceptance or Denial of Application Deny services when: ▪ The family does not meet the eligibility requirements, including need for service, financial eligibility, or age of the child needing services; or ▪ The family fails or refuses to provide requested information needed to determine eligibility; or ▪ The funding is not available to provide the service. EXCEPTION: People participating in approved PROMISE JOBS activities and recipients of FIP, or those whose earned income was taken into account when determining the needs of a FIP recipient, are not subject to denial for lack of funding. The written notice must be “adequate.” This means that it must include: ▪ A statement of what action is being taken; ▪ The reason for the intended action; ▪ The manual chapter number and subheading supporting the action; ▪ An explanation of the applicant’s right to appeal; and ▪ The circumstances under which the service is continued during an appeal. Grace Period Following the Denial of an Application Legal reference: 441 IAC 170.3(6) Policy: Reprocess an application that has been denied for failure to provide requested information when all information needed to determine eligibility is provided within 14 days of the date the notice of decision denying the application was issued. “All information” includes verification of all changes in the family’s circumstances. If the 14th day falls on a weekend or legal holiday, extend the 14th day to the next working day for which there is regular mail service. If the family is eligible for CCA, the effective date of child care eligibility shall be the date the final piece of information required to establish eligibility is provided. Procedure: If all of the information is not returned by the 14th day after the date of the denial notice, no further action is required and another notice is not sent. If there were multiple pieces of information requested and some of the information is returned after the denial, do not send a “remain denied” notice. However, it is good practice to try to contact the household to let them know you still don’t have everything you need to reinstate the case. If the previously requested information is provided, but the household also reports another change for which verification is necessary, make every effort to help the client to verify the information.