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Title 13: Social Service Resources Page 70 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Child Care Assistance Determining Eligiblity Revised June 14, 2024 Verification Procedure: Request the information or verification from the applicant or participant in writing. Inform the applicant or participant in writing of the date the information is due and the consequences for failure to supply the information or verification. Allow the participant ten days to supply the requested information or verification. The ten- day period begins with the day after you issue the written request. When the tenth day falls on a nonworking day or a legal holiday, extend the due date to the next working day for which there is regular mail service. Extend the deadline when the applicant or participant requests an extension after making every reasonable effort to get the information or verification but being unable to do so. Applicants or participants may be denied or terminated from assistance unless they give you either: ▪ All information or verification you requested to establish eligibility for CCA; or ▪ Written permission for another person to release the specific information that is needed to verify the applicant or participant’s eligibility or continued eligibility. You may ask the applicant or participant to sign a release form when the applicant or participant cannot provide the information or when you question information provided by the applicant or participant. An applicant or participant who provides a signed release of information to a specific individual or organization for specific information has met the requirement to provide information and verification. Document everything that supports the decision about the household’s eligibility and benefit level. The documentation needs to contain enough detail so that anyone reading it can understand what was decided and why. Acceptance or Denial of Application Legal reference: 441 IAC 170.3(3), 170.5(237A), 170.6(237A) Policy: Approve or deny the application for Child Care Assistance (CCA) within 30 days from the date the signed and dated application form is received by the Department. You can extend the 30-day processing period if: ▪ You and the applicant have made every reasonable effort to get information that has not arrived. ▪ Emergencies, such as fire, flood, or other conditions beyond the Department’s control, delay action. Procedure: Use form 470-4558, Notice of Decision: Child Care, to notify the applicant of approval or denial of services. When CCA is approved, send form 470-4444, Certificate of Enrollment, to the child care provider on the date the determination is made.