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Page 142 Iowa Department of Health and Human Services Employees’ Manual Overpayment Recovery Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 How to Calculate Overpayments Procedure: Calculate the amount of overpayment for each month. Add the monthly amounts together to calculate the total amount of overpayment. When a debtor causes an overpayment on multiple cases for the same period, and these cases are for the same program code and cause code, combine them into one overpayment amount. Document all calculations in the case record. Give a copy of the documentation to the client or provider, upon request. Documentation must be in sufficient detail to fully support the determination of the amount of the overpayment. Failure to Cooperate Legal reference: 441 IAC 170.9(4) Policy: Clients or providers fail to cooperate if they do not supply information necessary to determine eligibility and the correct amount of assistance. Client Failure to Cooperate Legal reference: 441 IAC 170.9(4) Policy: If a client does not cooperate in the investigation of alleged overpayments, it will result in ineligibility for the months in question. The overpayment will be the total amount of assistance received during those months. Procedure: Issue a letter to the client requesting the verification or documentation you require. Be sure to state that failure to provide the requested information within ten days of the date the letter was mailed will result in cancellation of Child Care Assistance, and that an overpayment recovery referral will be made to the Department of Inspections, Appeals, and Licensure (DIAL). Place a copy of the letter in the case file. If you do not receive a response to your inquiry after ten days from the date you mailed the letter, send form 470-4558, Notice of Decision: Child Care canceling the client’s benefits. Refer the case to DIAL for investigation, if necessary.