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Page 132 Iowa Department of Health and Human Services Employees’ Manual Case Maintenance Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Reinstatement Procedure: See Notification of Action for notification requirements. Issue adequate and, if appropriate, timely notice whenever an attempt at reinstatement is made. If all of the information is not returned by the 14th day after the effective date of cancellation, no further action is required and another notice is not sent. If there were multiple pieces of information requested and some of the information is returned, do not send a “remain canceled” notice. However, it is good practice to try to contact the household to let them know you still don’t have everything you need to reinstate the case. If the previously requested information is provided, but the household also reports another change for which verification is necessary, make every effort to help the client to verify the information. A written request for information for the new changes is not necessary, but inform the household that benefits cannot be reinstated until the change is verified. If a generic release is on file, it should be utilized. If the new information is not verified by the end of the 14th day after the effective date of cancellation, a “remain canceled” notice is sent. This is because the original reason for cancellation has been cured, but the household cannot be reinstated due to a change in circumstances that has not been verified. When an additional change is reported and it is unlikely you will be able to verify the information before the 14-day period expires, inform the client that it would be a good idea to submit a new application to preserve the earliest possible effective date, in case the information cannot be verified. Once the information is returned, the effective date will be the date the information is provided or the new application date, whichever is earlier. Comment: 1. Mr. A, a CCA participant, fails to provide an employer’s statement of earnings that was requested by the Department. The IM worker issues a notice to cancel the case effective December 15 for failure to provide requested information. The household’s grace period runs through December 29. Mr. A provides the IM worker with the employer’s statement on December 16. There have been no other changes in the household circumstances. The IM worker reinstates Mr. A’s child care effective December 16.