Page 130

Page 124 Iowa Department of Health and Human Services Employees’ Manual Case Maintenance Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Changing Providers NOTE: Providers may have a written contract with parents that may include a two-week notice requirement when children are going to leave their care. Providers cannot bill the CCA program for this two-week period if the children do not attend. The provider will have to get this payment directly from the parent. Household’s Mail Returned with No Forwarding Address Policy: When the post office returns a household’s mail that has no forwarding address the Department cannot verify that the household still lives in Iowa. Procedure: Cancel the case for not being able to locate the household. Send the notice to the household’s most recent address, even though it may also be returned. If the household contacts you: ▪ Before the effective date of cancellation, see Reinstatement. ▪ After the effective date of cancellation, but within the 14-days from the effective date of cancellation, see Reinstatement After the Effective Date of Cancellation (Grace Period). ▪ After 14 days from the effective date of cancellation: • The household has the right to appeal. See 1-E, The Right to Appeal. • Tell the household it has the right to reapply. Household’s Mail Returned With a Forwarding Address Policy: When the post office provides a forwarding address on returned mail, consider this a report that the household has moved. Procedure: If the forwarding address is one that is: ▪ Within Iowa, update KinderTrack with the new address. Re-mail the returned item to the household at the new address. • If the returned mail is a request for information forward the request to the new address. • If, due to the move, the case belongs in a different office, transfer the case. No further action is necessary. ▪ Out-of-state, send the household a written request to clarify the household’s circumstances to determine if the household has changed its residency or if temporary absence policy applies. (See Family Size.) • If the household does not respond to the request or informs you they have permanently moved out of state, cancel the case with timely notice, for not meeting residency requirements.