Page 124

Page 118 Iowa Department of Health and Human Services Employees’ Manual Processing Claims Title 13: Social Service Resources Chapter G: Child Care Assistance June 14, 2024 Reviewing Attendance and Processing… Return a copy of the attendance sheet with the Child Care Claim Cover Letter to the provider, explaining that the parent should contact the caseworker if the family needs additional units. Send a copy of the Child Care Claim Cover Letter to the parent to inform the family that if they need additional units they should discuss this with their caseworker. If the parent contacts the caseworker, the worker must request verification to show the need for additional units. Pay the additional units if the Department has received documentation of the need for the additional units and the caseworker has approved the additional units. When the worker determines that a payment can’t be processed, it must be returned to the provider within five business days. The claim needs to be rejected in the KT system to track timeliness and reason for return. When a claim is completed and accepted, the system automatically releases the claim for payment on the daily payment run. If it is necessary to make a corrective or additional payment to a provider for a billing period that has already been paid, follow the instructions in 14-H, KinderTrack System. Case Maintenance Legal reference: 441 IAC 170.2(237A), 170.4(237A), 170.5(237A) and 170.3(237A,239B) The following sections describe procedures for: ▪ Reporting changes ▪ Changing providers ▪ Household’s mail returned with no forwarding address ▪ Household’s mail returned with a forwarding address ▪ Reviewing eligibility ▪ Adverse service actions ▪ Reinstatement Reporting Changes Parents may report any changes in circumstances that affect eligibility or benefits. Some changes must be reported by the family. Changes reported within ten calendar days of the date of the change are considered to be reported timely. The effective date of the change depends upon whether the change was reported timely and whether the change has a positive or negative effect on eligibility.