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Iowa LIHEAP Policy and Procedures Manual 19.00 Complaints/Fraud
Effective 09/01/2023
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19.00 COMPLAINTS/FRAUD
19.10 Complaints Consumer complaints about utilities/vendors, can be submitted to the Iowa Utilities Board at https://iub.iowa.gov/utility-complaints-or-inquiries or to the Iowa Attorney General Office at www.iowaattorneygeneral.gov.
19.20 Fraudulent Applications Local Community Action Agencies should refer suspected cases of fraud concerning the LIHEAP program to the Department of Health and Human Services, Community Access Division, Community Action Agencies Unit. The CAA Unit will conduct an initial investigation and then determine if the facts warrant turning the investigation over to the Department of Inspections and Appeals (DIA). Based upon the DIA findings of their investigation, legal means available will be used to resolve the situation.
No referrals will be accepted if the complainant is anonymous.