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5.50 Energy Burden 12 5.60 Water Burden 12 5.70 Social Security Number (SSN) 12 5.80 Weatherization Program Eligibility 13 5.90 Safe at Home Program 13 6.00 INCOME 14 6.10 Eligibility Period to Qualify for Assistance 14 6.20 Calculating Income/Determining Eligibility 15 6.30 Pay/Income Periods 15 6.40 Collection of Income 16 6.50 Atypical Scenarios 17 6.60 Bank Statements 17 6.70 Unique Situations 18 7.00 SOCIAL SECURITY NUMBER (SSN) DOCUMENTATION REQUIREMENTS 19 7.10 Acceptable Documentation 19 7.20 Unacceptable Documentation 20 7.30 Exceptions to the Social Security Number/I-94 Documentation Rule 20 7.40 Entering SSN/Documentation into THO/Nifcap 21 8.00 DOCUMENTATION AND RECORDKEEPING REQUIREMENTS 22 8.10 LIHEAP Customer Files 22 8.20 ECIP/Crisis Files 22 8.30 Vendor Files 22 8.40 HVAC Contractor Files 23 8.50 Outreach Offices/Intake Sites 23 9.00 MORATORIUM ON WINTER DISCONNECTIONS 24 10.00 PAYMENT MATRIX 26 11.00 PAYMENTS 27 11.10 Primary Energy Supplier/Vendor/Utility 27 11.20 Secondary Energy Supplier/Vendor/Utility 28 11.30 Household 29 11.40 Water Service Provider/Vendor/Utility 29 11.50 Duplicate Payment Control 29 12.00 VENDORS 31