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LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM POLICY AND PROCEDURES MANUAL

Contents 1.00 OVERVIEW 1 1.10 Program Overview 1 1.20 Purpose of this Manual 1 2.00 CAA Requirements 2 2.10 Publicity 2 2.20 LIHEAP Customer Confidentiality & Services 2 2.30 Appeal and Hearing Procedure 3 3.00 Outreach Offices 4 3.10 Adverse Weather/Holidays 4 3.20 Outreach Office Relocation 4 3.30 Data Transmittal 4 4.00 APPLICATIONS 5 4.10 Application Dates 5 4.11 LIHEAP Regular Assistance Season (Heating Season) 5 4.12 ECIP/Crisis Assistance – During Heating Season 5 4.13 ECIP/Crisis Assistance Outside of Heating Season 6 4.20 Application Methods 6 4.30 Who May Sign an Application 7 4.40 Automatically Eligible (AE) Households 7 4.50 Mail Applications/Home Visits 8 4.60 Electronic/Online Applications 8 4.70 Application Review 9 4.80 Separation of Duties 9 4.90 Determination Letter 9 5.00 PROGRAM ELIGIBILITY REQUIREMENTS 10 5.10 Eligibility Determination 10 5.20 Income 10 5.30 Who Can Apply 10 5.40 Eligible/Ineligible Dwellings 10 5.41 Eligible Dwellings 11 5.42 Ineligible Dwellings 11