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Title 7: SNAP Page 5 Iowa Department of Health and Human Services Employees’ Manual Chapter H: Adjustments Claims Revised October 11, 2024 Inadvertent Household Error (IHE) Claims Inadvertent Household Error (IHE) Claims Legal reference: 7 CFR 273.18(b) Policy: Establish an inadvertent household error (IHE) claim when an overpayment was caused by a misunderstanding or unintended error on the part of the household. Some examples are: ▪ The household unintentionally gave incorrect or incomplete information. ▪ The household unintentionally failed to report changes as required. ▪ The household asked that benefits continue while waiting for an appeal decision and the decision reached is not in favor of the household. Months an IHE Claim Covers Legal reference: 7 CFR 273.18, 441 IAC 65.21(1) Policy: Calculate an IHE claim back to the month the error occurred, but not beyond three years from the date that the overpayment was discovered. Errors at Application or Recertification Legal reference: 7 CFR 273.18 Procedure: If an overpayment occurred at application or recertification because incomplete or incorrect information was provided, calculate a claim from the beginning of the certification period. Comment:

1. Household B applied for SNAP on May 8. The household reported unearned income of $500 monthly and was certified for the months of May through October. It is discovered in July that the household had earnings that should have been reported on the application. Benefits are adjusted for August to count the earned income. A claim must be done for the months of May through July.