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Title 7: SNAP Page 3 Iowa Department of Health and Human Services Employees’ Manual Chapter H: Adjustments Restoration of Lost Benefits Revised October 11, 2024 How to Restore Benefits The system will show the amount the household actually received. This may be less than the benefits issued to the household if there was a recoupment for that month. Use the amount before recoupment as the amount received when calculating the amount to restore. To correct an error in income or deductions, calculate lost benefits based on the income or deduction amount that would have been used if the error had not occurred. Consider changes subsequent to the error only if the change was reported or required to be reported. 5. Check to see if the household has unpaid claims or claims in suspension. See Claims in this chapter. Apply the amount of the restored benefits to the balance of the unpaid claims before returning any lost benefits to the household. 6. Complete form 470-0010, Adjustment to Overpayment Balance, when lost benefits are used toward paying off a claim. See 6-Appendix. 7. Use form 470-0334, Notice of Lost Benefits, to let the household know about any restoration of lost benefit action. See 6-Appendix for instructions. For instructions on issuing lost benefits, see 14-B(5), Supplemental Issuances. 8. Restore lost benefits to a household by issuing an allotment equal to the amount of lost benefits. If the household is currently eligible, issue lost benefits in addition to the household’s allotment. Disputed Benefits Legal reference: 7 CFR 273.17(c) A household can ask for a hearing if the household is entitled to lost benefits but disagrees with the amount or any other actions taken to restore lost benefits. The household must ask for a hearing within 90 days of the date it is notified that it is entitled to lost benefits. If a household asks for a hearing before or during the time lost benefits are being restored, restore lost benefits at the level that has been determined while waiting for the appeal decision. Follow the direction order in the final hearing decision once it is issued. If the household believes it is entitled to lost benefits but the county office reviews the case record and does not agree, the household has 90 days from the date of this determination to request a hearing. Restore lost benefits only if directed by the hearing decision.