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Title 7: SNAP Page 49 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Recertification Revised September 27, 2024 Delays in Processing a RRED RRED Filed After the End of the Certification Period Legal reference: 7 CFR 273.14(e)(3), 273.14(f) If a household files a RRED within 30 days after the end of the certification period, the RRED shall be considered an application for recertification. However, as with an initial application, prorate benefits based on the filing date. Also, because the RRED is treated as an application, an interview is required for all RREDs filed within 30 days after the end of the prior certification period. Follow the processing standards below that are used for initial applications. If the household:  Meets the criteria at 7-B, Determining Eligibility for Emergency Service, provide emergency services.  Fails to appear for an interview, send a Notice of Missed Interview. Be sure to use notice reason 522 (not 523). Because this is treated like an initial application, you must wait to deny on the 30th day.  Is denied for failure to provide requested information but later returns it within 30 days of filing the RRED, reopen back to the RRED filing date.  Is denied for failure to provide requested information but later returns it more than 30 days after filing the RRED but within 60 days, reopen and process. See 7-B, Delays in Processing to determine the effective date. Case Documentation Legal reference: 7 CFR 273.2(f)(6) Policy: The case record must be documented to support each determination of eligibility, ineligibility, or benefit level. The case must be documented in sufficient detail to permit a case reader, quality control reviewer, or another worker to determine the reasonableness and accuracy of each determination. Procedure: Good documentation is the key to accurate cases. When you are projecting a household’s future circumstances, it is critical to record how and why you came to your decisions on the household’s eligibility and benefit level. If your projections do not prove to be true, the case will be correct if you, the household, and other sources all took correct actions at the time of the application or recertification and those actions are documented to show that the projection was reasonable. A quality control reviewer needs to know:  The period of time you used as representation of future income;  Why you did or didn’t use income amounts in calculating the projection;  The actual calculation performed to project income.