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Title 7: SNAP Page 48 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Recertification Revised September 5, 2025 Delays in Processing a RRED If the RRED is denied because the household fails to take a required action, the household has 30 days after the end of the certification period to complete the process and have its RRED treated as an application for recertification. If the household takes required actions after the end of the certification period but within 30 days after the end of the certification period, reopen the case and prorate benefits from the date the household takes the last required action.

1. Ms. T files a RRED on April 5 to recertify benefits for May. Requested verification, due by April 18, is not provided. The application for recertification is denied. Ms. T returns all needed information on May 10. The recertification is approved and benefits are prorated from May 10. 2. Mr. C files a RRED on June 2 to recertify benefits for July. The household misses its scheduled interview and a SNAP Notice of Missed Interview and denial notice (notice reason 523) is sent on June 12. Mr. C reschedules an interview for June 25. During the interview, the worker determines additional information is needed. A 10 day written request is issued and the information is due by July 5. If the household returns the information early and it is received by June 30 (the last day of the certification period), benefits will not be prorated. The effective date will be July 1. If the household returns the requested information after June 30 (the last day of the certification period), benefits will be prorated from the date the information is received because the household caused a delay by missing its scheduled interview. NOTE: If the information is returned later than July 30, the household will have to reapply. 3. Ms. J files a RRED on May 28 to recertify benefits for June. Requested verification, due by June 8, is provided on June 8. The RRED was filed untimely but the household did not cause a delay after filing the RRED. The recertification is approved and the household is entitled to a full month of benefits for June. 4. Ms. G files a RRED on April 20 to recertify benefits for May. Requested verification, due April 30, wasn’t received so the recertification was denied for not returning the requested information. On May 6, the household provides the information. The case is reopened and a new certification period is approved but because the household caused a delay in processing, benefits are prorated from May 6, the date the information was returned.