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Title 7: SNAP Page 2 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Reporting Requirements Revised September 5, 2025 Household Fails to Report a Required Change Comment: The household’s gross income limit remains in effect until it is certified for a new benefit period. The reporting limit given at certification does not change during a certification period even if the household size changes. See Interview for how to explain the reporting requirement to the household. Household Fails to Report a Required Change Legal reference: 7 CFR 273.12(a) and (d) Policy: If a household fails to report that it went over its gross income limit:  Calculate a claim, starting with the second month after the month in which the household first exceeded the limit. See 7-H, Claims.  Pursue an intentional program violation (IPV) if you believe they deliberately withheld this information for the purpose of obtaining benefits. See 7-H, Claims and 7-J, Intentional Program Violation. Comment: If you learn about a change that the household was not required to report:  Do not establish a claim,  Do not issue lost benefits. Action on Changes Reported During the Certification Period Legal reference: 7 CFR 273.2(f), and 273.12(c) Policy: Changes may be reported by the household, an outside source, or an automated report. While all reported changes must be documented, not all changes require immediate action. Depending on the nature of the change, the reported change is either:  Acted on when reported, or  Documented for follow-up at the next recertification. Procedure: The flow chart on the next page explains how and when to act on changes reported during the certification period. Use this, along with the policies explained in the following sections, to determine how to proceed. Document all reported changes, regardless of whether or not it was a change the household was required to report.