Page 41

Title 7: SNAP Page 38 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Common Changes in Household Circumstances Revised September 5, 2025 Failure to Cooperate with Quality Control Failure to Cooperate with Quality Control Legal reference: 7 CFR 273.2(d)(1) and (2) Policy: Cancel the household’s case if you are notified that the household failed to cooperate with the Quality Control Unit (QC). See 7-C, Cooperation. See Reinstatement if the household cooperates before the effective date of cancellation. Recertification Legal reference: 7 CFR 273.2(f)(8), 273.14 Policy: Households must recertify to get benefits for a new certification period. To recertify, a household must meet all of these requirements:  Apply using the Review/Recertification Eligibility Document (RRED), or an Iowa SNAP application form,  Attend an interview with HHS when required. See Interviews section in this chapter, and  Provide verification when required. Procedure: Treat the RRED as an application to recertify if it contains at least a name, address, and handwritten signature. Because an application contains all of the information found on a RRED and more, a valid application may be accepted in place of a RRED. However, treat it as a recertification and follow processing guidelines for RREDs. When completing a RRED, households only need to answer SNAP questions and provide proof where stated. All SNAP questions must be answered before you can recertify the household. Help the household get verification if they ask for help. Don’t deny or cancel the household when a person outside the household fails to provide information. A household can complete missing answers on the RRED at the time of interview. If there is no face-to face interview:  When recertifying with a telephone interview: • Fill in answers during the interview, • Make a copy of the RRED for the case file, and • Send the original to the household with a written request for information. Tell the household to review and initial changes, and to return the form within 10 days.