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Title 7: SNAP Page 35 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Common Changes in Household Circumstances Revised September 27, 2024 Acting on IEVS and Other Automated Reports Comment: Establish a claim when:  The household failed to report as required.  You failed to act timely. Note: SDX income alerts received through data sources which show changes in income are not death or prisoner matches. While they may indicate the income change is due to death or incarceration, this is not a death or prisoner match and may not be treated as such. No action on the indicated death is taken until a death match is received or the household reports a death. See 7-H, Claims. Acting on matches from the National Accuracy Clearinghouse (NAC) Legal reference: 87 FR 59633 Policy: NAC matches are received two ways; through monthly batches and when another state initiates a look-up and matches with someone currently receiving SNAP in Iowa. These matches, received during the certification period, are not verified, and must be followed up on to ensure the matched individual(s) are not receiving SNAP benefits in more than one state. Send an RFI to the household to obtain verification that their SNAP benefits closed in the other state. Use the appropriate “NAC Match” selection so the household understands this request is based on a data match we received. The language on the RFI explains that if we don’t hear from the household, the matched individual(s) will be removed from SNAP. If the household doesn’t respond, cancel the household member(s) identified on the NAC match using the corresponding “you did not respond to the notice of match results” reason code (individual or case reason). Don’t cancel the entire case unless the individual(s) from the NAC match is/are the only household member(s), in which case it would appropriate for the case to be closed. Note: NAC matches obtained during lookups for applications, recertifications, and when adding a new household member are treated differently than the NAC matches outlined in this section. See policies in 7-C, 7-I, and later in this chapter for more information on how to act on those NAC matches. NAC information can only be used for preventing duplicate participation in SNAP. The information cannot be used for other purposes or programs.