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Title 7: SNAP Page 21 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Action on Changes Reported During the Certification… Revised September 5, 2025 When a Change Will Reduce or End Benefits Procedure: Return the household’s benefits to the level authorized before the action under appeal. Keep benefits at this level until the household:  Gets a final decision.  Has a new change. Act on the new change: • Keep the factor under appeal held constant. • Issue a new Notice of Decision.  Applies to be recertified. Do not keep the factor under appeal held constant for the new certification period. For system entries, see 14-B(5), Continuing Benefits When a Timely Appeal Is Filed. New Reason to Keep a Case Canceled or Benefits Reduced Legal reference: 441 IAC 65.15(234) Policy: A household must receive a second notice when there is a new reason to take a negative action on a canceled case. This also applies when benefits are reduced. Do not use “Remain Canceled” when:  The household does not have a new reason for cancellation.  The household was previously closed for any reason and does not provide information. This could happen if the household disagrees with their reason for closure but does not provide additional information to redetermine eligibility. Procedure: Send a notice for a new reason for which a case must remain canceled, if the original notice does not cover the new reason. See 14-B(5), Issuing Another Notice Regarding New Information. See 1-E, Notice of Decision to see if timely notice applies. If the second negative action requires timely notice, it is too late to give timely notice, and the first reason for the negative action no longer applies:  Reinstate the household to its previous level of benefits if the household cures the original reason for cancellation by the effective date of cancellation. See Reinstatement.  Then give timely notice to reduce or cancel the benefits for the next month. Comment: Do not establish a claim if:  You reinstate to the previous benefit level, and  You gave timely notice for the new reason, and  The household reported the second change timely, and  You acted in a timely manner.