Page 23

Title 7: SNAP Page 20 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Action on Changes Reported During the Certification… Revised September 5, 2025 When a Change Will Reduce or End Benefits If it is unlikely you will be able to verify additional information before the 14-day period expires, you should inform the client that it would be a good idea to get a new application submitted to preserve the earliest possible effective date, in case the information cannot be verified. Once the information is returned, the effective date will be the date the information is provided or the new application date, whichever is earlier.

1. Household A is approved for SNAP. After approval, they call to tell us they forgot to report their 19-year old son’s income at Employer M when they applied. Since this indicates the wrong information was used at time of certification, we must follow up with an RFI. They fail to provide information that is due on January 12. SNAP benefits are canceled effective February 1. On February 6, the missing information is provided. Benefits are reinstated effective February 6. 2. Same as example 1, except on February 3 the household also reports that another member started a job. The total household income does not cause the household to exceed the income limit. Therefore, verification is not requested and that change is held until the next recertification. Once missing verification of the 19-year old’s income is returned on February 6, benefits are reinstated effective that day. NOTE: If the 2nd change requires action during the certification period, verification of that change would also be needed by the 14th in order to apply grace period policies and reinstate the case. Continuing Benefits Under Appeal Legal reference: 7 CFR 273.15(k), and 441 IAC 7.17(17A) Policy: Unless the household indicates that they don’t want their benefits to continue during the appeal process, assume they want benefits continued and act accordingly. Reinstate benefits to the amount the household got before the adverse action under appeal. When the adverse action is the result of an application or recertification, do not reinstate or continue benefits. There are no benefits to continue if there is not an established certification period.