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Title 7: SNAP Page 17 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Action on Changes Reported During the Certification… Revised September 5, 2025 When a Change Will Reduce or End Benefits  Requiring further verification, you must promptly send an RFI to clarify how the change impacts the case. You have 10 days from the time that verification is returned to take required action, allowing for timely notice. NOTE: If verification is requested and not received by the due date, you must cancel benefits allowing for timely notice. Procedure: Act on the change within 10 days of report if no further verification is required. If verification is required, see Verifying Changes for how to request verification. If the household does not return requested verification, cancel the case for failure to provide information. Do not allow additional “mail” or “scan” time if it will cause you to miss timely notice. This means you must pay close attention to any cases in which the due date is on or near “timely notice” date. If the verification is later returned after the case is canceled:  See Reinstatement if the reason for cancellation no longer exists before the effective date.  See Reinstatement After the Effective Date of Cancellation (Grace Period). See Continuing Benefits Under Appeal if the household appeals the Notice of Decision and asks to keep getting benefits while waiting for the outcome. Comment: For timely notice requirements, see 1-E, Dispensing With Timely Notice. See 14-B(5), SNAP Case Actions for system entry instructions. Do not initiate a claim if benefits were issued and:  Timely notice was required, and  You acted timely. If it is the final month of the certification period, do not cancel a case unless the reason for cancellation imposes an additional eligibility requirement, such as cooperation with quality control, a work disqualification, or an ABAWD has used their months of eligibility.

1. Ms. A reports on April 3 that her son moved out. The impact is clear and this will cause a decrease in benefits. Issue a Notice of Decision within 10 days to remove Ms. A’s son from the SNAP household effective for May. 2. Ms. B reports on April 9 that her hours at work have increased from 10-25 per week. Upon review, there is no record of reported income. She informs you she was working there at application but must have forgotten to report it since the hours were so low. Since we now know that information used at certification was incorrect, an RFI is sent to verify her income.