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Title 7: SNAP Page 7 Iowa Department of Health and Human Services Employees’ Manual Chapter G: Case Maintenance Action on Changes Reported During the Certification… Revised September 27, 2024 Changes Requiring Action During the Certification…

9. Household F is receiving SNAP. At recertification, they reported rent of $550 and the Big SUA. Two months later they report a move, and that they now pay $500 rent and are responsible for the same utilities at the new address. Change the address and send an RFI to verify shelter and utility expenses at the new address. Even though they claim to be paying the same utilities, the address had changed. Do not remove the deductions on the system at the time the RFI is sent. If they do not return verification, then remove the shelter and utility expenses, as neither has been verified for the new address. NOTE: If the address had not changed, but they were reporting that the previously verified rent at the same address had decreased or increased, this change would be held until recertification unless the household voluntarily verifies the change before then. 10. Household G is receiving SNAP. After certification, the household calls to report that they won $8,000.00 at the casino. This report from the household is not questionable and is considered verified information. Follow the instructions in 14(B)5 to take action to close the case. 11. In October, Hattie is certified with earnings of $1000 per month from Todd’s Treat Shop. On December 3, she provides a letter of termination from Todd’s dated November 30 showing that her last day was November 28. It does not show her final pay date or pay amount. In looking at the pay information (frequency and schedule) we have on file, we can determine that her last check will be received on December 8. Even though she didn’t provide a copy of her last check, we have verification that the job ended and can determine she will not receive pay beyond the month of December. This is a verified report of a job ending, and income should be removed starting with January benefits. 12. Charlotte receives SNAP benefits. At certification, she provides verification of her $400 monthly rent amount and of her cell phone expense. After certification, she reports a move and reports she is now responsible to pay $500 monthly rent and she is still responsible to pay for her cell phone (the same phone expense verified at certification). An RFI is sent to verify her new rent amount as a result of the move. Charlotte does not provide proof of her new rent amount and the shelter deduction is removed. Her cell phone expense is not removed because it did not change as a result of her move; the expense was verified at certification and is not tied to her previous address. 13. Jefferson is receiving SNAP. During the certification period, a NAC match is received showing they receive SNAP benefits in another state. You must follow up to determine if they are still receiving SNAP benefits in the other state. See Acting on Matches from the National Accuracy Clearinghouse (NAC) for how to proceed.