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Title 7: SNAP Page 16 Iowa Department of Health and Human Services Employees’ Manual Chapter C: Nonfinancial Eligibility Cooperation Revised September 27, 2024 Cooperation with Quality Control  Cooperate in any review of its eligibility, including reviews that are a result of a reported change or a recertification application; and  Cooperate in any review done by Quality Control Procedure: Deny or cancel any household that refuses to cooperate. To “refuse to cooperate,” the household must be able to cooperate but clearly show that it will not take the necessary actions. Do not deny or cancel a household if there is a question about whether the household refused to cooperate or merely failed to cooperate. To be denied for refusal to cooperate with the local office, a household must refuse to be interviewed, rather than just fail to appear for an interview. The household may reapply, but it may not be determined eligible until it cooperates. See Cooperation with Quality Control, below, for more information. Cooperation with Quality Control Legal reference: 7 CFR 273.2(d)(2) Policy: A household is ineligible if a member refuses to cooperate in any review of its eligibility done by quality control. The period of ineligibility is:  115 days from the end of the review period for reviews by state quality control staff or  Seven months from the end of the review period for reviews by federal quality control staff. The annual review period ends on September 30 of each year. Procedure: A household terminated for refusal to cooperate with a quality control reviewer may reapply. If the noncooperating person is still a member of the household, do not determine the household eligible until either:  The household cooperates with the quality control reviewer by attending an interview and providing required verification, or  The period of ineligibility is over. If the noncooperating person moves to a new household, the ineligibility applies to the new household. Comment: Ineligibility due to noncooperation with quality control is not treated like a sanction or disqualification. Follow instructions in 14-B(5), Closing Case for Non- Cooperation With QC.