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Title 7: SNAP Page 20 Iowa Department of Health and Human Services Employees’ Manual Chapter B: Application Processing Processing Standards Revised September 27, 2024 Approving an Initial Application

1. Household A got benefits in Illinois for the period of May 15 to June 14. These benefits are intended for the month of May. Household A applies for SNAP in Iowa on June 5. If the household is eligible, prorate benefits for the month of June from June 5. 2. Same as Example 1, but instead of applying in June, Household A applies on May 25. Since the household already received benefits for the month of May, the application is effective June 1. If a household is ineligible for the month of application but eligible for following months, the notice must explain why. The notice must give the same information if benefits are approved for the month of application but denied for the next month. The notice must include an explanation of the household’s appeal rights, the telephone number of the office, and if possible, the name of the person to contact for more information. Denying an Initial Application Legal reference: 7 CFR 273.10(g)(1)(ii) and (iii), 273.2(g)(2) Issue a Notice of Decision, using form 470-0485, 470-0486, or 470-0486(S), after determining the household is ineligible. This notice must include:  An explanation of the reason for the denial.  The manual chapter and subheading supporting the denial.  The rule or regulation reference supporting the denial.  The household’s right to request an appeal.  The toll free number of the office.  If possible, the name of the person to contact for more information. If the household did not appear for a scheduled interview and did not contact the office to reschedule within 30 days of the date of application, deny the application. Make system entries for the denial on the thirtieth day following the date of application. If the thirtieth day falls on a weekend or holiday, deny the application by making system entries the next working day. When additional information or verification is needed, notify the household in writing what they must provide and give them 10 days to provide it. The 10-day period begins with the day after you issue the request. If the 10th day falls on a nonworking day or a legal holiday, extend the due date to the next working day for which there is regular mail service.