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Title 7: SNAP Page 9 Iowa Department of Health and Human Services Employees’ Manual Chapter B: Application Processing Interviews Revised January 30, 2026 Failure to Attend the Interview Failure to Attend the Interview Legal reference: 7 CFR 273.2(e)(3) Policy: If the household fails to attend the scheduled interview, notify the household that it missed its scheduled interview and that it is responsible for rescheduling. Procedure: Give the household five additional minutes beyond the time scheduled regardless of if you are calling the household or they are required to call you. If the household fails to attend a scheduled interview, send the Notice of Missed Interview (NOMI) (522) immediately and deny the application on the 30th day following the date of application. When the 30th day falls on a weekend or holiday, make system entries on the next working day. See Denying an Initial Application for additional information. If the household contacts you in the 30-day application-processing period to pursue the application, you must schedule a second interview. Voter Registration Procedures Legal reference: 721 IAC Chapter 23 Policy: The Department is responsible for helping clients fill out Voter Registration forms and for mailing the forms to the county election office. All applications and RREDs include the website where clients can complete the Voter Registration form online and to contact their local office for more information about registering to vote. Procedure: During an interview, ask the client if they want to register to vote. If they want to register and haven’t filled out the voter registration form, answer the questions with them and mail the form for their signature. Be careful when helping the client that you do not influence the client’s voter registration options in any way. No follow-up is necessary after the form is mailed. Review the client’s rights as listed on the form. If the client chooses not to check “yes” or “no,” leave the section blank and consider that the client has chosen not to register to vote. If the client chooses not to sign the form, print the client’s name and the date where indicated, and initial the form. If there isn’t an interview, and the client indicates they would like to register to vote on the electronic application, mail the form to the client and document your actions. A voter registration form must be issued when a client reports an address change within Iowa.