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Title 7: SNAP Page 8 Iowa Department of Health and Human Services Employees’ Manual Chapter B: Application Processing Interviews Revised September 27, 2024 Conducting an Interview Conducting an Interview Legal reference: 7 CFR 273.2(e)(1), 273.21(c), 273.12(b)(1) Policy: An interview is required even if the application indicates that the household may be ineligible. The person interviewed can be the head of the household, the spouse, any responsible member of the household, or an authorized representative. Applicants may have anyone they want present during the interview. Procedure: Call the applicant during the scheduled interview window. If there is no answer, wait at least five minutes and call again before issuing the required NOMI (522). You must document the specific date and times you attempted to reach the applicant.  Review with the applicant all information and questions on the application.  Ask if changes in household circumstances happened between the application date and the interview.  Using the application, information gathered before the interview, and information learned during the interview, resolve any unclear, inconsistent, or incomplete information with the household.  Explain: • Rights and responsibilities. • Electronic Benefit Transfer (EBT) and what is not allowable for purchase with EBT. See 7-A, Participant Use of Benefits. • How long it takes to process the application. • Prospective budgeting. • Reporting requirements and tell the household they will receive form 470-2960 or 470-2960(S), Reporting SNAP Changes, with the gross income limit that applies to the household. For face-to-face interviews, you must also document whether it was the decision of the applicant or worker to conduct the interview in person. Document the type of interview that is conducted on the Automated Benefit Calculation (ABC) system TD02 screen. See 14-B(5) for instructions. Provide the client a copy of the pamphlet, Comm. 51, Information Practices, at time of application or interview and whenever the clients request it.