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Title 7: SNAP Page 34 Iowa Department of Health and Human Services Employees’ Manual Chapter A: Administration Electronic Benefit Transfer Revised June 20, 2025 Returned EBT Cards If law enforcement indicates that the card is connected to a criminal investigation, immediately place the surrendered card in an envelope addressed to EFCB Bureau Chief, DIAL Investigations Division, 6200 Park Ave, Suite 100, Des Moines, IA 50321-1371. Include a note with the card stating that law enforcement returned the card, when the card was returned, who returned it and any other pertinent information that may be of assistance to DIAL should law enforcement contact them for information about the cardholder. Immediately place the sealed envelope in the outgoing mail. Reapplications for SNAP If a household reapplies and you use the household’s original ABC case number to act on the application, check to see if the same person is the household’s grocery shopper. If so, and the person still has an active Iowa EBT card, do not issue another card. Issuing a new card will deactivate the card the person still has. If the cardholder does not know if the card is active, check the card’s status in the EPPIC® system. If the card is active, the cardholder can access the SNAP the morning after the ABC batch is passed to EPPIC® or when the benefits become available if held for later release. If the same secondary cardholder or authorized representative still has an active card, do not issue another card. A new Adding an EBT Cardholder, form 470-3983, is not needed. Have the primary cardholder initial and date the original form to authorize leaving the second cardholder in place. Deactivating an Iowa EBT Card A cardholder can deactivate the cardholder’s own card using EBT customer service or can ask HHS to deactivate the card. Immediately act on all requests from a cardholder to deactivate a lost, stolen, or damaged Iowa EBT card. Also, immediately act on a primary cardholder’s request to deactivate a secondary cardholder’s or authorized representative’s card. The request to deactivate a card does not need to be in writing. Use EPPIC® to deactivate the card and issue a replacement if appropriate for the situation.