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Title 7: SNAP Page 33 Iowa Department of Health and Human Services Employees’ Manual Chapter A: Administration Electronic Benefit Transfer Revised June 20, 2025 Returned EBT Cards Returned EBT Cards Envelopes used to mail the EBT cards are printed with the return address of the EBT Contractor. Cards that are undeliverable will be returned to the EBT contractor and destroyed. The EBT contractor is responsible for handling the disposition of EBT cards returned to the EBT contractor. The HHS Central Office is responsible for handling the disposition of EBT cards returned to Central Office. EBT Cards Returned to the Local Office If someone other than law enforcement returns an Iowa EBT card, accept the card. See Law Enforcement Returns a Card or Inquires About a Cardholder if a law enforcement officer returns a card. It is not necessary to write a receipt when an EBT card is received in a local office. Check the status of the card on EPPIC®. If the card is still active, cancel and destroy it. Law Enforcement Returns a Card or Inquires About a Cardholder Legal reference: 7 CFR 272.1(c)(1)(vi);(vii) Law enforcement may come into possession of an EBT card in various ways. An EBT card could be found at or near the scene of a crime. Another person’s EBT card could be in the possession of a person detained by law enforcement or found on a crime victim. Law enforcement may request information about the cardholder or request the name of the cardholder. You cannot provide law enforcement with the name of a cardholder. See Confidentiality for details about what information HHS can share with law enforcement. If a request from law enforcement exceeds the limits set under Confidentiality, refer the officer to submit their request to the Investigations Division of the Department of Inspections, Appeals, & Licensing (DIAL) at investigations@dia.iowa.gov. If a law enforcement officer surrenders an Iowa EBT card to HHS, accept the card. Do not destroy the card. If the card was returned as found, and it is not connected to a criminal investigation, follow the procedures under EBT Cards Returned to the Local Office.