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Title 7: SNAP Page 22 Iowa Department of Health and Human Services Employees’ Manual Chapter A: Administration Responsibilities of the Department Revised June 20, 2025 Records and Reports All offices must display:  The nondiscrimination poster “And Justice for All,” or a similar FNS- approved poster.  Signs that explain application processing standards and the right to file an application on the day of initial contact. All offices shall encourage program participants to participate in the Expanded Food and Nutrition Education Program (EFNEP). Offices should allow EFNEP personnel to distribute informational materials and speak with customers at the local office. Work Opportunity Tax Credit Legal reference: P.L.104-188, as amended by the Taxpayer Relief Act of 1997 (P.L. 105-34) under Section 51 of the Internal Revenue Code. The Work Opportunity Tax Credit (WOTC) is designed to help people move from economic dependency to self-sufficiency by encouraging employers in the private sector to hire from targeted groups of job seekers with significant barriers to employment. Iowa Workforce Development (IWD) administers WOTC. IWD verifies eligibility and issues certifications to employers. HHS shares eligibility and program participation information electronically with IWD. Refer all employer and recipient requests for WOTC eligibility verification to IWD. Electronic Benefit Transfer Legal reference: 7 CFR 274, 441 IAC 65.4(234) All SNAP households receive benefits through Electronic Benefit Transfer (EBT). This section explains procedures for:  Interstate interoperability of EBT systems  Authorizing SNAP  Providing access to the food account  Establishing cardholders  Replacing EBT cards  Handling EBT cards returned to the local office  Handling reapplications from cardholders  Deactivating an EBT card  Handling changes in household composition when cards need to be deactivated or issued