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Title 7: SNAP Page 21 Iowa Department of Health and Human Services Employees’ Manual Chapter A: Administration Responsibilities of the Department Revised June 20, 2025 Records and Reports  Case records relating to IPVs must be retained until you receive reliable information that the subject has died, or until advised by FNS that the record may be permanently removed from the disqualified recipient database. Certification records must include:  Applications for certification or subsequent certification.  Required FNS or Department forms.  Worksheets used in the computation of income for eligibility and the basis of issuance documentation, including verification techniques employed by the worker.  Copies of notices of adverse action and other notices sent to the client and the client’s responses.  Documentation of actions related to the fair hearing process.  Fiscal adjustment, including claims, refunds, and credits for lost benefits.  Any other data that affects a household’s eligibility or basis of issuance. Issuance records are all records and reports that relate to cash and SNAP accountability and must be retained until the Division of Compliance advises that the records can be destroyed. Public Information Legal reference: 7 CFR 272.1(d) Federal regulations, federal procedures, corrective action plans, and the state plan of operation must be available upon request for examination by members of the public during office hours at the Central Office. Also, copies of the Employees’ Manual must be available for examination upon request at each local office and the Central Office. Program Informational Activities Legal reference: 7 CFR 272.5(a), (b), 272.6(f), 273.2(c)(4), FNS Instructions 113-1 “Program informational activities” are those activities that convey information about the program (including household rights and responsibilities) to applicant and participant households through publications, telephone hot lines, and face-to-face contacts. This includes information about eligibility, benefits and services, the location of offices, and hours of service.