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Title 5: Centrally Administered Programs Page 16a Iowa Department of Human Services Employees’ Manual Chapter E: Healthy and Well Kids in Iowa (hawk-i) Application Processing August 20, 2010 Information and Verification Failure of the applicant or enrollee to supply the information or verification by the requested due date or refusal by the applicant to authorize the third-party administrator to secure the information shall serve as a basis for denial of the application. Preferred Language The hawk-i Application, Comm. 156, the on-line hawk-i application, the hawk-i annual renewal form, and the online hawk-i renewal all ask applicants to indicate if they speak English, Spanish, or another language. When the preferred language is English or Spanish, issue all correspondence in the language indicated. When the preferred language is a language other than English or Spanish, issue all correspondence in English. If the applicant fails to indicate a language preference, assume English unless the Spanish version of the application form was submitted. In those situations, issue correspondence in Spanish. Medicaid Screening and Referral Process Legal reference: 441 IAC 86.4(514I) Screen all applications, including annual renewals, for potential Medicaid eligibility within one business day of receipt of the application or renewal. EXCEPTION: Do not screen or refer applications that were referred to hawk-i by DHS. When potential Medicaid eligibility is identified, refer the application or renewal to the co-located income maintenance (IM) unit. The co-located IM unit will first determine if the family has an active case for any DHS-administered program in any DHS office. ♦ If an active case is found, the application or renewal will be forwarded to the local DHS office for a Medicaid eligibility determination. ♦ If no active case is found, the co-located IM unit will make the Medicaid eligibility determination.