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Title 5: Centrally Administered Programs Page 16 Iowa Department of Human Services Employees’ Manual Chapter E: Healthy and Well Kids in Iowa (hawk-i) Application Processing Revised July 3, 2009 When an Application Is Not Required The time frame for processing the application begins when all information needed for the hawk-i determination is received. The time frame for screening applications for the need for additional information within three working days of receipt also applies to referrals. When a referral from Medicaid contains incomplete or questionable information, or when the income reported in the referral appears to be under Medicaid limits, contact the referring DHS Income Maintenance worker to clarify the family’s circumstances. Information and Verification Legal reference: 441 IAC 86.3(7), 86.3(9), 86.13(5) Base the eligibility determination primarily on information furnished by the applicant or enrollee. Notify the applicant or enrollee in writing of additional information or verification that is required to establish eligibility and the date by which the information must be provided. Provide the written notification to the applicant or enrollee in person, by mail, or by facsimile within three business days of receipt of the application. A copy of the request shall be retained in the case record. Make every effort to ask for all needed information in the initial request in order to avoid subsequent requests for information and delays in processing the application. Allow the applicant or enrollee a minimum of ten working days to provide the requested information or verification. Extend the deadline for a reasonable period when the applicant or enrollee makes a request before the due date for more time to provide the information. Offer the applicant or enrollee assistance in obtaining the information or verification when the person indicates, before the due date, that the person is having difficulty obtaining the information or is unsure of how to obtain it. Do not request the applicant or enrollee to provide proof of information that the Department already has access to, such as Unemployment Insurance Benefits (UIB) or child support income paid through the Iowa Collection Service Center. Request such proof from the co-located DHS income maintenance staff.