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fee. 3. Bank teller cash withdrawals are unlimited at MasterCard® member banks or credit unions. 4. ATM balance inquiries are unlimited. However, customers may be assessed a fee by the ATM operator for out-of-network balance inquiries. 5. One (1) instant mobile balance request per deposit 6. Two (2) ATM cash withdrawals per deposit at Money Pass or Comerica Bank locations 7. One (1) ATM cash withdrawal is free if no deposit is received in the calendar month. 8. Five (5) free calls to the Customer Service Interactive Voice Response (IVR) each month to check balances or hear transaction history.
Assessed fees:
1. $1.50 for ATM cash withdrawals after the free transactions 2. $1.50 for withdrawals at out-of-network ATMs 3. $1.50 per international ATM balance inquiry 4. $1.50 plus 3% of the transaction amount for each international transaction 5. $5.00 for each card replacement
Surcharges:
Some banks may apply a surcharge to use their ATMs. Customers can avoid these fees by using any Money Pass or Comerica Bank ATM. The ATM messages should always be read carefully. The customer can cancel if they wish to avoid the fee or press enter and pay the fee. Customers may also be charged a fee by the ATM operator, even if they do not complete the transaction.
Information on accessing TANF benefits, fees and charges, customer service, and card replacement is provided to the Prepaid MasterCard® cardholder on the brochure and the website at https://www.GoProgram.com.
In addition to contacting Customer Service, the customer is also able to contact DHS Customer Service and report challenges or concerns with access. There are ongoing procedures in place to handle complaints received via the DHS customer service phone lines which may include notifying Conduent to assist with resolution.
With all the accessibility options, coverage is widespread throughout the State of Georgia and nationwide.
G. Technology
A collaborative effort was initiated in 2014 by four of Georgia’s Health and Human Services agencies. This collaboration led to a computer-based integrated eligibility system (IES) called Georgia Gateway. Customers with benefits through the Department of Community Health (DCH), the Department of Human Services (DHS), the Department of Public Health (DPH), and/or