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• The Office of Inspector General (OIG) Benefits Recovery Unit (BRU) is also involved in the prevention process: o OIG has communicated with all licensed liquor and tobacco stores in the State of Georgia concerning the TANF purchasing regulations implemented under the Middle-Class Tax Relief Act of 2012. In addition to the communiqué, fraud prevention posters were provided to the retailer for display at point-of-sale (POS) terminals and ATMs. OIG BRU monitors TANF transactions at restricted retailers through reports and conducts site visits to licensed liquor and tobacco stores in the State of Georgia as needed. o OIG BRU receives referrals for investigation on benefit recipients who are suspected of violating the TANF purchase regulations articulated in the Middle-Class Tax Relief Act of 2012. OIG also works with Conduent, our EBT and Way2Go Card service provider, to gain quarterly reports that are used to identify transactions that have occurred at restricted retailers. If a retailer is identified in the report, OIG contacts the owner/operator of the retailer to advise of their status as a restricted retailer for the TANF Electronic Payment Card (EPC) transactions.

Adequate Access to Cash Assistance

A TANF recipient can use their card when they need to, 24 hours a day, 7 days a week. There are no fees for cash withdrawals at Mastercard Member Bank or Credit Union teller windows, or any commercial point of sale (POS) device. The Way2Go® card is accepted at merchant and bank locations worldwide--everywhere the MasterCard® acceptance mark is displayed.

There is an online Customer Portal and mobile app, which provides access to the applicant/recipient’s card account, balance, and transaction history. These are the quickest and easiest ways for an applicant/recipient to review transactions and deposits posted to his/her account. The information is displayed in real time, date, and time order, and reflects transactions posted to the account at the time they are conducted.

If the applicant/recipient is having trouble finding an ATM close to their residence, they can go to the Way2Go® website (https://www.GoProgram.com), or the mobile app. They can follow the instructions on the page to find the closest ATM by zip code or address. If applicants or recipients have any problems with their prepaid card or ATM locator, they may call Customer Service at 1-800- 656-1347 (24 hours a day, 7 days a week).

Free Services, Fees, and Surcharges

Free Services:

1. Deposit notification - The customer can receive phone, email, or text messaging notification for each deposit posted to their card. 2. Purchases using signature or personal identification number (PIN) at merchant locations -The customer can use their PIN for purchases with cash back with no