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SECTION 900 MONITORING

LIHEAP MANUAL JANUARY 2022 43

901.4 TECHNICAL ASSISTANCE

Use follow up training sessions, corrective action memos and staff meetings when intake or processing problems or issues occur.

Technical Assistance will be initiated when:

• CAA requests • State office discovers problems/issues • Public consumers, vendors or other interested entities make complaints/express concerns

Technical Assistance may be provided:

• During monitoring visits • At the request of the agency • By telephone • By letter or FAX, or e-mail • By conducting a technical assistance workshop or group meeting with contractors by providing training resources