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SECTION 900 MONITORING

LIHEAP MANUAL JANUARY 2022 42

901.2 STATE LEVEL REVIEWS (Cont'd) EAP system monitoring will also be performed on a regular basis by State office staff.

OHS responsibilities:

• Conduct entrance and exit interviews with the Executive Director, Board Chairman, LIHEAP coordinator or designees. • Provide written documentation of monitoring results, within 60 working days including areas where standards were not met as well as where standards were met or exceeded. • Corrective action with time frames for implementation, completion, and preventive measures to avoid recurrences should be included. • Mail report to the Executive Director and Board Chairperson within 30 working days of the visit.

CAA responsibilities:

• The agency must reply and develop a Corrective Action Plan. Agencies must submit their plan within 30 days of receipt of their written documentation of monitoring results. • If corrective action is not implemented/problems continue to occur, then State office staff: o Will address the board o Will take steps toward contract suspension (See contractual responsibilities)

901.3 LOCAL LEVEL REVIEWS

The LIHEAP Coordinator or designee is required to make regularly scheduled visits to all LIHEAP intake sites during the application intake period. The coordinator or designee will visit each site at least once per Heating program and at least once per Cooling program. The LIHEAP Coordinator or designee will ensure that programmatic policies and procedures are being implemented properly.