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CAPS Policy – Application Process No.: CAPS/00-4 Effective Date: 10/01/2016 Revised: 10/06/2025 Revision Effective: 10/06/2025

CAPS Policy Manual

Page 25 of 109 obtain and provide all verification documents to CAPS. If all verification documents are not provided to CAPS at the close of the 45-day grace period, the case will close. C. The scholarship start date cannot be prior to the receipt of the application, the determination of eligibility, or receipt of provider information to CAPS. D. If there is not a child care scholarship that authorizes subsidies, the parent is responsible for the full cost of care. CAPS will not pay for services retroactively for any period prior to authorization. 4.7.2.2 Denied – An application shall be denied if the family applies and is not currently meeting all applicable eligibility requirements during the application process. 4.7.2.3 Pending – Applications are considered pending until they are disposed. 4.7.2.4 Unable to process – An application may be disposed as unable to process for either of the following reasons: A. It is a duplicate application. B. The applicant does not provide all required information and verifications to determine eligibility by the specified due date. 4.7.2.5 Withdrawn (by the applicant) – An applicant may voluntarily withdraw their application in person, by mail, or email.

Grievances and Appeals 4.8.1 Applicants have the right to file a grievance if their application was disposed as unable to process as prescribed in CAPS Grievances (CAPS/00-17). 4.8.2 Applicants have the right to file a grievance as prescribed in CAPS Grievances (CAPS/00-17) or request an appeal as prescribed in CAPS Administrative Hearings Policy (CAPS/00-18) if their application was denied and they do not agree with the decision.

Communication from DECAL 4.9.1 DECAL will use the best available contact information submitted by applicants to send communications as prescribed in CAPS Parent Rights and Responsibilities (CAPS/00-3).

Consumer Education 4.10.1 After an application has been approved, CAPS staff will provide the parent information on the following topics: • Goals of the subsidy program • Parent rights and responsibilities • Verification documents required for eligibility • Types of child care providers • Child care options, assessing quality, and Quality Rated providers • Health and safety information and how to make a complaint concerning a child care provider • Developmental screenings and child development • Family engagement • Healthy eating and physical activity • State policies regarding social, emotional, and behavioral health of children • Information about programs for children with disabilities • Information about preschool special education and early intervention programs • Other assistance programs for which families may be eligible • Voter registration • Family support guide (see Appendix AA) • How to read a child care scholarship