Page 56

DEO LIHEAP Policies and Procedures Manual Page 56

3. A denied applicant complains about the decision and, in reviewing the case, the staff finds that the complaint has merit. 4. An approved applicant complains about the amount of the benefit and the Subrecipient finds that the payment was calculated incorrectly. 5. During case monitoring, it is found that the original decision (approved or denied) was possibly incorrect.

.06 Notice Regarding Collection of Social Security Numbers All applicants must sign the Notice Regarding Collection of Social Security Numbers. A sample form is provided at Exhibit 3 of this manual.

.07 Signed Waiver for Release of Energy Information A. The new Performance Measurement data requires the collection and reporting of energy usage, annual income, energy costs, etc. for all clients.

B. All applicants should be encouraged to sign the Authorization for Release of General and/or Confidential Information (the “Waiver”), but it is not required.

C. Subrecipients must use the approved Waiver form provided by DEO.

D. The subrecipient must keep a copy of the waiver in the client file.

1. All Waivers must be available for inspection by DEO and/or utility vendors. 2. Best Practice Tip: subrecipients should keep the original signed waivers in a separate file for inspection or audit.

E. An applicant’s refusal to sign the waiver does not affect their eligibility for services.

F. The type of benefit that the applicant receives (or is eligible to receive) is not based upon whether or not they meet the restoration or imminent risk definitions (see Part 1500.02).