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DEO LIHEAP Policies and Procedures Manual Page 3

800.12 Overpayment and Recoupment 35 800.13 Fraud Policy 36 Part 900 Eligible/Ineligible Applicants 39 900.01 Eligible Applicants 39 900.02 Definition of Household 39 900.03 Residency 39 900.04 Legal Resident Requirement 41 900.05 Previous Assistance 42 900.06 Abandonment/Incarceration/Death/Absent Household Members 42 900.07 Tribal Members 43 900.08 Government Subsidized Housing 43 Part 1000 Rights and Responsibilities of Applicants/Clients 44 Part 1100 Verification and Documentation 45 1100.01 Verification 45 1100.02 Documentation 45 1100.03 Mandatory Verification 46 1100.04 Obligation Requirement 47 Part 1200 Determining Income Eligibility 49 1200.01 General Requirements 49 1200.02 Included and Excluded Income 51 1200.03 Calculating Income 51 Part 1300 Required Notices and Appeals 52 1300.01 Notice of Approval and Appeals 52 1300.02 Notice of Denial and Appeals 52 1300.03 Appeals Process 54 1300.04 Fair Hearing Procedures 54 1300.05 Reconsideration 55 1300.06 Notice Regarding Collection of Social Security Numbers 56 1300.07 Signed Waiver for Release of Energy Information 56 Part 1400 Vendor Relations 57 1400.01 Vendor Agreements 57 1400.02 Other Requirements 58 Part 1500 Quarterly and Annual Reporting 59 1500.01 LIHEAP Annual Household Report 59 1500.02 LIHEAP Annual Performance Measures Report 59 1500.03 LIHEAP Quarterly Household Report 60 1500.04 Reporting Time Periods 61

Exhibit 1 Frequently Asked Questions 63 Exhibit 2 LIHEAP Application and Payment Process Matrix 64 Exhibit 3 Notice of Collection of Social Security Numbers 65 Exhibit 4 LIHEAP Performance Measures Data Collection Worksheet 66 Exhibit 5 LIHEAP Authorization for Release of Information Form 68 Exhibit 6 Weather Related / Supply Shortage Funds Policies 69