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DEO LIHEAP Policies and Procedures Manual Page 2

Table of Contents

Section No. Section Title Page No. Part 100 Introduction and Program Information 4 100.01 Program Purpose 4 100.02 Purpose of the Manual 4 100.03 Principles 5 100.04 Changes in Policy or Procedure 5 100.05 Policy Questions and Clarifications 6 100.06 Information Available to the Public 6 Part 200 Definitions 7 Part 300 Legal Base 11 Part 400 Program Administration Requirements 12 400.01 General Requirements 12 400.02 Expenditure Rate 12 400.03 Advances 13 400.04 Designation Process 13 Part 500 On-Site Monitoring 17 500.01 Introduction 17 500.02 LIHEAP Manual 18 500.03 HHS Requirement 18 500.04 Procedures 19 500.05 Other Review and Audits 20 500.06 Risk Assessments 21 Part 600 Outreach 22 Part 700 Program Benefits 23 700.01 Home Energy Benefit 23 700.02 Crisis Assistance 24 700.03 Weather Related/Supply Shortage 27 700.04 Applying for Both Home Energy and Crisis Benefits 27 700.05 Allowable Categories of Financial Assistance 28 700.06 Unallowable Categories of Financial Assistance 29 Part 800 Application Intake and Processing 30 800.01 Application Period 30 800.01 LIHEAP Application Form 30 800.03 Application Assistance 30 800.04 Application Locations 30 800.05 Accepting Applications 31 800.06 Reapplication 32 800.07 Duplicate Applications 32 800.08 Application Tracking 32 800.09 Methods of Payment 33 800.10 Maintaining Records 34 800.11 Payment Errors and Overpayments 34