9034.3 Home Visits
Home visits may be used as verification only when documentary evidence is insufficient to make a firm determination of eligibility or benefit level, or cannot be obtained, and the home visit is scheduled in advance with the household. Home visits are to be used on a case-by-case basis where the supplied documentation is insufficient. Even though a household fits a profile of an error-prone household, it does not constitute lack of verification, therefore a home visit in this case would not be appropriate. DSS will assist a household in obtaining sufficient verification in accordance with DSSM 9305.1 prior to a referral for a home visit by ARMS.