Page 83

DIVISION OF STATE SERVICE CENTERS

OFFICE OF COMMUNITY SERVICES NUMBER: 1600

Program LIHEAP

STANDARD OPERATING PROCEDURE:

LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)

Issue Date: 06/01/2011 Current Revision: 7/01/2014

Approved: Date:_____________

Director:______________

SECTION 1600 DEFINITIONS

ACCOUNT NUMBER – (Vendor/Client Account Number) – An identifying number assigned to a client by a vendor for the purpose of maintaining client records. ADMINISTRATIVE COSTS Those “dollars” to be expended for operating, planning and developing the DEAP, that are not part of client service dollars (i.e. heating, crisis, furnace repair and replacement, cooling, weatherization or activities under Assurance 16); or program costs. Examples of administrative expenses include, but are not limited to: salaries, pensions, health benefits, printing, contractual, telephone, supplies, and travel. APARTMENT A room or set of rooms set-up as an individual dwelling within a building made up of such individual units.

APPELLANT The applicant or client who has requested the hearing and filed the appeal.

APPLICANT One who has submitted a written request for assistance by completing the required forms, but who has not been certified eligible or ineligible for assistance.

AT Action Transmittals; periodic guidance from HHS on specific actions that the State must respond to, usually relating to submission of the LIHEAP State Plan or reports.

AUDIT An examination of the financial records of a State program or local project by a qualified individual or organization not employed by or directly affiliated with the organization being audited. An A-133 Audit known as the ‘single audit Act’.