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DIVISION OF STATE SERVICE CENTERS OFFICE OF COMMUNITY SERVICES DELAWARE ENERGY ASSISTANCE PROGRAM OPERATIONS MANUAL (DEAP) NUMBER: 1000 Program: LIHEAP/Fraud, Waste and Abuse STANDARD OPERATING PROCEDURE: LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) FRAUD, WASTE AND ABUSE Approved: Date:_________________

Director:______________________ SECTION 1000 FRAUD, WASTE AND ABUSE 1000 PURPOSE To provide uniform procedures in the investigation, prosecution and recoupment of DEAP funds spent as a result of suspected fraud, in receiving DEAP assistance; and to provide procedures for the prevention of waste and abuse in DEAP. FRAUD 1001 POLICY Contractor agencies must assure that they will provide for the investigation of suspected fraud. Any suspected fraud case must be reported to the OCS LIHEAP Administrator for possible investigation and prosecution by the State Department of Justice. 1002 PROCEDURES A. Client Fraud

1) Internal Controls: The Computer data system known as (CAPS) designed and operated by IRM will provide Social Security number cross references for all household members aged 6 months or older. In addition, the contractor agencies must have in place internal controls which identify duplicate applications for assistance. These controls should include, but are not limited to methodology developed so that client names can be cross referenced with addresses, vendors, social security numbers, electric utility account numbers, etc.; lists of household members from the application forms; cross checks with other programs administered by the agency for any inconsistencies in information provided by the household.