Page 68

3. The hearing officer files a copy of the notice of hearing decision with the DHSS/DSSC/OCS, contractor agency, and applicant/client. K. Hearing and Summary Report. The hearing summary report to be prepared by the LIHEAP Program Manager and signed by the hearing officer must include the following information: 1. Name, address and phone number of applicant/client. 2. Applicant/client file number 3. Date hearing decision was made 4. Person requesting the hearing and date of request. 5. Applicant/client reason for appeal: a. A denial of benefits, in whole or in part; b. A change in the amount of benefit; c. Undue delay in making payment adjustment or acting upon a request or application; d. A denial of the request for a correction or a deletion in the case file; e. Other, specify.

6. The hearing process which includes: a. Persons present at hearing b. Date of hearing c. Time of hearing d. Location of hearing e. Evidence presented at the hearing

7. The hearing judgment which includes: a. Summary of proceedings b. Determination (1) Appeal in applicant/client’s favor (a) If appeal in applicant/client favor, the applicant may elect to receive a check instead of a payment on behalf of their energy provider (b) This action is allowed because the applicant/client may have already paid for energy prior to going through the fair hearing process (2) Appeal in contractor agency’s favor c. Comments on action taken d. Hearing officer’s signature

Please note that all agencies participating in DEAP whether they are local contractor agencies or other agencies contracted for specific tasks with the Division of State Service Centers will follow the procedures outlined in this section.