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DIVISION OF STATE SERVICE CENTERS

OFFICE OF COMMUNITY SERVICES NUMBER: 100

Program: LIHEAP

STANDARD OPERATING PROCEDURE:

LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP)

Issue Date: 06/01/2011 Current Revision: 7/01/2014

Approved: Date:_____________

Director:______________

SECTION 100 PROGRAM ADMINISTRATION

101. PROGRAMS AND SERVICES

The Delaware Energy Assistance Program (DEAP) primarily provides financial assistance to eligible low-income households to reduce their energy burden by subsidizing the cost of their home energy bills.

The following are the programs and services provided to eligible households under the DEAP:

A. The Fuel Assistance Program (FAP)

The Fuel Assistance Program (FAP) provides home heating assistance for low-

income families that need help paying their energy bills, including electricity, gas,

oil, kerosene, wood and coal. Eligible households receive one benefit amount

which is designed to assist the household. The Program is not designed to pay for all heating costs.

B. The Energy Crisis Intervention Program (ECIP) Also included is a component entitled the Energy Crisis Intervention Program (ECIP), which provides assistance to eligible households in a crisis situation. This supplemental benefit can be in addition to the regular fuel assistance benefit. Crisis is defined in detail in Section 300.

C. The Summer Cooling Assistance Program (SCAP) The Summer Cooling Assistance Program (SCAP) provides for cooling assistance to eligible households. Assistance is provided in the form of paying a portion of summer electric bills and/or the purchase, delivery and installation of room-sized air conditioners.

D. Assurance 16 Activities Activities under Assurance 16 may be provided to DEAP eligible households. These activities focus on energy education for recipients to help them reduce energy consumption, therefore, saving money.