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LOW-INCOME HOME ENERGY ASSISTANCE PROGRAM (LIHEAP) DELAWARE ENERGY ASSISTANCE PROGRAM (DEAP) POLICIES AND PROCEDURES MANUAL TABLE OF CONTENTS

FOREWARD-

LIHEAP Statute and State Plan SECTIONS REFERENCE DOCUMENTS 100…………………………………………….Program Administration 200…………………………………………….RFP/Contracts 300…………………………………………….Benefits and Services 400…………………………………………….Application and Eligibility 500…………………………………………….Outreach 600…………………………………………….Vendors and Payment Procedures 700…………………………………………….Monitoring 800…………………………………………….Reports 900…………………………………………….Fair Hearing/Appeals 1000…………………………………………...Fraud, Waste, and Abuse 1100…………………………………………..Assurance 16 1200…………………………………………..Budgets 1300…………………………………………..Leveraging Incentive Program 1400…………………………………………..Program Integrity Plan (PIP) 1500…………………………………………..Funds Management 1600…………………………………………..Definitions 1700…………………………………………..Flow Charts 1800…………………………………………..Appendices/Forms