Mediation.

(a) Providers are strongly encouraged to establish internal mediation programs to resolve disputes with clients.

(b) Any provider who chooses to establish an internal mediation program shall offer mediation services to any client of the provider, or the client’s representative, who requests them.

(c) Upon receiving an oral or written request for mediation, the provider shall provide the client or the client’s representative with reasonable written notice of:

(1) The time and place of any mediation proceedings; and

(2) The client’s right to request a fair hearing for formal review of his or her complaint pursuant to § 4-754.41 and his or her right to request administrative review pursuant to § 4-754.42 .