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such, D.C. has created a TANF program which is tailored to the individual needs of each family. The goal of the program is to help families achieve a pathway to the middle class by realizing their own aspirations.

Work Activities

DHS has designed its TEP service delivery model to include the following enhancements: 1. Rebranded the former Work Readiness (WR) Service Provider type, that focused on education and employment, to Education and Occupational Training (EOT), allowing for enhanced customer incentives and Service Provider bonuses solely focused on increasing customer attainment of credentials that support career-ladder promotion in local high-growth industries; 2. Better incentivized Job Placement (JP) Service Provider contracts to align employment partnerships with at least two (2) of the six (6) high growth industries identified for D.C. (Business Administration and IT, Healthcare, Construction, Hospitality, Security & Law, and Infrastructure); 3. Introduced customer incentives and Service Provider bonuses for promotion and exit from TANF due to earnings; 4. Decreased Case Manager-to-Customer caseload sizes to allow for more in-depth case coaching opportunities; and 5. The inclusion of five (5) nationally recognized 2 Gen activities programmed into DHS’s case management and invoicing system to allow for tracking of customer participation in each activity.

D.C. seeks to continuously improve and increase the types of service-delivery options available to customers, and is exploring the following programmatic modifications over the course of the next three (3) years:

1. Modify the timing of the referral process to providers, based on the presenting needs, as defined by each individual customer.